What we do

Find & Fix

Find & Fix: improve completion rates

Find & Fix is a quick, credible and robust way of identifying the issues your customers experience with your service.

Using our digital framework, we find the issues, resolve solutions and then test them with your users, your IT and your design teams to make sure the fixes work for everyone.

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graph showing increase of 99% revenue following Find & Fix

"We smashed our targets — an 80% increase in conversion & and incredibly a 99% increase in revenue within six weeks of launch."

Business Development Manager, UK Insurer


Traction: 1:1 coaching & staff training

You need assurance that what you are designing & building will deliver results. Traction, our personal coaching and training service by highly experienced digital practitioners who know the short cuts and pitfalls - gives you that confidence.

Invaluable for Senior Management and Project Managers and their teams — we can work on-site or remotely to help you deliver the customer volume your business units need.

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Illustration showing Traction in action - 8 people receiving training from Digitalworks Europe in how to step-change the effectiveness of their organisation to deliver high performing digital services.

“You’ve changed the way this organisation delivers projects forever.”

Programme Director responsible for £0.5b budget

New build

New build: design & build

And on top of all of this, we design & build things too! Following user-centred design principles, our focus is on ensuring that customers get what they need, in a way that maximises return on investment for your organisation.

We use our digital framework to ensure that customer needs are identified, that business objectives are defined and that delivery is viable and operationally sustainable.

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Illustration showing a Digitalworks staff member working with two clients to resolve a digital proposition which is sufficiently compelling to attract new customers away from offline and toward digital.

“We've adopted your 7 step User Centred Design process as our preferred strategic choice for all new online projects.”

Web Services Manager, Education Sector